Question 1

How quickly can you fix my motor failure?

Accepted Answer

We understand that a failed garage door motor is a major inconvenience. Our technicians respond within 2 hours for emergency calls. For most motor failures, we can diagnose and repair the issue on the same visit. We carry common replacement parts in our service vehicles, meaning 90% of motor repairs are completed within 2-3 hours of arrival. For complex issues requiring special parts, we'll provide a temporary solution and schedule the complete repair within 24-48 hours.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure can result from several factors: Age and wear (motors typically last 10-15 years), power surges from storms or electrical issues, lack of regular maintenance causing strain on components, misaligned tracks forcing the motor to work harder, worn gears or capacitors, and overheating from frequent use without proper cooling. Regular maintenance can prevent most motor issues. We recommend annual inspections to catch potential problems early and extend your motor's lifespan.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options including 0% APR for 12 months on qualifying purchases, low monthly payment plans up to 60 months, quick approval process (most decisions within minutes), and no prepayment penalties. Our team will work with you to find a payment plan that fits your budget. Contact us for a free quote and financing options tailored to your project.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours. This includes removing the old door, installing the new door and hardware, setting up the opener system, testing safety features, and cleaning up the work area. Complex installations with custom doors or additional features may take longer. We always provide a timeline estimate before beginning work.

Question 5

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with comprehensive warranties. All repairs come with a 1-year labor warranty. New installations include a 5-year warranty on labor and workmanship. Manufacturer warranties on parts and doors vary by product (typically 10-25 years). We also offer extended warranty options for additional peace of mind.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured. They undergo rigorous training and certification programs, including Master Technician and EPA certifications. We carry comprehensive liability insurance and workers' compensation coverage, protecting both our team and your property during every service call.

Frequently Asked Questions

Common Questions

Still Have Questions?